HELP CENTER
Answers for the team.
Practical help for Apronfold staff and managers. Find the answer here, or email our support team.
01 / STAFF
Joining and your account
How do I join my team?+
Your manager adds you and you get an email with an invite code. Open Apronfold, tap Join your team, and enter your email, a password, and the code.
I never got my invite email, or my code says it’s invalid.+
Check your spam folder first. Use the same email address your manager entered. If it still does not work, ask your manager to cancel the invite and add you again.
I forgot my password.+
On the sign-in screen, tap Forgot password, enter your email, and we send you a six-digit code. Enter the code with a new password.
How do I change my emoji or my name?+
Your emoji: Me → Choose emoji. To change your name, email support.
Can I use Apronfold on a computer?+
Yes. Go to app.apronfold.com and sign in with the same email. On an iPhone, you can tap Share, then Add to Home Screen.
How do I delete my account?+
Open Me, scroll to the bottom, then choose Delete my account. It removes your sign-in and your quiz, lesson, and training history, and it cannot be undone. Checklist records stay with your business, with your name replaced by “Former team member.”
If you are your restaurant’s only manager, email us and we will help.
02 / STAFF
Learning and quizzes
What does “Not read yet” mean on a quiz section?+
Section quizzes open once you have read the lessons in that section. Read them in Learn, then come back.
How are stars, scores, and standings worked out?+
A star means 80% or better on a section quiz. Standings rank people in your restaurant by accuracy and by quizzes completed. Nobody outside your restaurant sees them.
Why can’t I redo today’s pre-shift quiz?+
Only your first try counts, so your score shows what you know. You can practice again, but practice runs are not saved.
Who can see my scores?+
Managers with access to team progress can see your quiz results, pre-shift, and training. Coworkers only see the standings.
04 / STAFF
Checklists and training
Why can’t I approve a checklist?+
Approving is a manager permission. Ask a manager to give it to you in Team.
How do sign-offs on my training plan work?+
Do the task, then your trainer signs it off. Your plan shows what is done and what is next.
05 / MANAGERS
For managers
How do I add one person, or my whole team?+
Admin → Add a team member for one person, or Add several people to paste a list. Each person gets an invite email.
How do I cancel an invite?+
Open Team, tap the person, then choose Cancel invite. To send a new one, add them again.
How do I choose what each person can do?+
Open Team, tap the person, then choose Permissions. Only people allowed to manage permissions can change them, and nobody can give themselves more access than they have.
How do I upload a menu or handbook, and what is the monthly limit?+
Use Admin → Menu for a menu, or Employee Manual for a handbook, from a PDF or photos. Each restaurant gets five AI uses a month for menu uploads, quiz drafts, and handbook drafts, plus 30 allergen-suggestion requests. A failed try does not use one up. Email support to raise a limit.
How do I mark who’s working today?+
Open Home → Today → Who is working today. Only the people you tick are expected to do the pre-shift quiz. If you set nothing, everyone in front of house is expected.
How do I export or print a report?+
Use the web app at app.apronfold.com. Look for Export and Print on Team, Pre-shift, Menu, checklist history, and training plans.
Someone left. How do I remove them?+
Open Team, tap the person, then choose Revoke access. Their history is kept, and you can restore their access later. Deleting them permanently is a separate step.
How do I add our restaurant logo?+
Email your logo to support, and we will set it up for your team.
Who owns our data, and how do we delete it?+
Your restaurant’s data is yours. To have your whole business deleted, email us from the owner’s address.
What does it cost, and how do I cancel?+
Apronfold is $99 per location per month, or $990 per year, including up to 50 active team members. For a larger team, email sales@apronfold.com. To change or cancel, email support.
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